what is Print Error?
In this case study, we will explore how a company with a large, centralized printing system was able to replace this expensive to run, maintain and staff, Xerox printer, with multiple network attached lasers. Through the automated failover of our advanced print spooler, the network printers can run unattended and allow the customer to replace the high costs of a large printer as well as the cost of operations personnel who previously managed the nighttime batch printing.
Note: The OM Plus advanced print spooler, automated printer failover functionality can be used in many different scenarios to streamline document driven business processes. Contact Plus Technologies for more details.
Company – This Company is a USA based manufacturing company with facilities in dozens of locations around the world. They run SAP on HP-UX systems in their headquarters based data center.
Business Problem – Like many enterprises, this company was printing large quantities of documents (invoices, credit memos, etc.) every night on a large, centralized printer from Xerox. The process they followed called for them to run documents such as invoices, credit memos etc. during the business day and hold them for batch printing at night. At the end of the business day, a nighttime operator would access the SAP system and manually select a range of documents (i.e. invoices for example) to be released to the Xerox printer. This process was then repeated throughout the night for each different type of document that had been created during the day. The business problem that they faced was fairly simple. The Xerox printer was expensive to run due to the cost of the maintenance contract, supplies and the people required to run it. They wanted to reduce the cost associated with printing these types of transactional documents with a lower cost solution that included less expensive network laser printers and fewer staff.